Privacy Policy

Last Updated: [29-DEC-24]

Welcome to Eazidriver LTD

Welcome to Eazidriver LTD (“we,” “us,” “our”). We respect your privacy and are committed to protecting it through our compliance with this policy (the “Policy”). This Policy describes how we collect, use, disclose, and safeguard your information when you use our website (the “Site”) and mobile application (the “App”), collectively referred to as our “Service.”

By accessing or using the Service, you agree to the collection and use of your personal data in accordance with this Policy. If you do not agree with this Policy, please discontinue use of the Service.

1. Scope of this Privacy Policy

This Policy applies to information we collect:

• Through our Service, including the Site and the App.
• In emails, text, and other electronic messages between you and us.
• When you interact with our advertising and applications on third-party websites and services, if such applications or advertising include links to this Policy.

This Policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible via our Service.

2. Information We Collect

2.1 Personal Data

“Personal Data” refers to information that can be used to identify you directly or indirectly. We may collect:

• Name and Contact Information: Such as your full name, email address, telephone number, and postal address.
• Account Information: Such as username, password, and any other information you provide when creating an account.
• Taxi Driver Credentials: Such as your taxi driver licence number or proof of eligibility to operate as a taxi driver in the UK.

2.2 Location Data

We may collect location data from your device (e.g., GPS coordinates) to provide real-time traffic information and display relevant local events. You can enable or disable location services at any time through your device settings; however, disabling location services may limit certain features of our App.

2.3 Usage Data

We automatically collect certain information about your device and how you interact with the Service, including:

• Device Information: IP address, browser type, operating system, mobile network information, device identifiers.
• Usage Details: Dates and times you access the Service, the pages you view, and actions you take within the App.

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Site and App. This helps us improve functionality, analyze usage, and personalize your experience. For more details, see Section 5 (“Cookies and Tracking Technologies”).

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• To Provide and Maintain the Service: Create and manage user accounts, process requests, and offer real-time traffic updates and local event information.
• To Improve and Personalise the Service: Track engagement, tailor content, and enhance user experience.
• For Customer Support: Respond to inquiries, troubleshoot issues, and provide updates on policies or features.
• For Safety and Security: Detect, prevent, and address fraud or misuse, and verify taxi driver credentials.
• For Communications: Send administrative updates or promotional materials, subject to your consent.
• For Legal and Regulatory Compliance: Comply with laws and protect our rights or property.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

• Consent: Where you have given clear consent (e.g., marketing communications).
• Performance of a Contract: To fulfill contractual obligations or take pre-contractual steps.
• Legitimate Interests: To pursue our interests, balanced against your rights (e.g., ensuring security).
• Legal Obligation: To comply with applicable laws (e.g., law enforcement requests).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and to enhance your experience, such as:

• Session Cookies: Temporary cookies that remain in your browser’s cookie file until you leave the Site.
• Persistent Cookies: Stored on your device for a set period, remembering your preferences and helping us understand usage patterns.
• Web Beacons / Pixel Tags: Tiny graphics embedded in web pages or emails, which help us track users’ interactions.

You can control the use of cookies at the individual browser level. If you choose to disable cookies, some features of the Service may not function properly.

6. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Policy or to comply with our legal obligations. Factors used to determine retention periods include:

• The length of time we have an ongoing relationship with you (e.g., you maintain an account).
• Legal and regulatory requirements to which we are subject.
• The necessity to resolve disputes and enforce our agreements.

7. Data Sharing and Disclosure

We may share your personal data in the following circumstances:

• With Service Providers: Third-party vendors who perform services on our behalf, such as hosting, analytics, and payment processing (if applicable).
• With Third-Party Integrations: We may share traffic and event data with third parties to enhance your experience, or to present aggregated, anonymized statistics.
• Legal and Safety Reasons: To comply with any court order, law, or legal process, including responding to government or regulatory requests.
• In Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction.

We do not sell your personal data to third parties.

8. Your Rights under UK Data Protection Law

Under certain circumstances, you have the following rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you.
• Right to Rectification: You can ask us to correct or update inaccurate or incomplete personal data.
• Right to Erasure (Right to Be Forgotten): You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can request a copy of your personal data in a commonly used format.
• Right to Object: You can object to the processing of your personal data on grounds relating to your particular situation, including the use of your data for direct marketing.

To exercise any of these rights, please contact us using the details in Section 13. We may request proof of identity to verify your request.

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and firewalls.
• Encryption of sensitive data where appropriate.
• Access controls limiting who can access personal data.

Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

10. International Data Transfers

We primarily store and process your personal data within the United Kingdom. However, if our service providers or partners are located outside the UK or the European Economic Area (EEA), we will only transfer personal data where appropriate safeguards exist, such as:

• Binding corporate rules.
• UK Government-approved contractual clauses.
• Adequate Data Protection legislation in the recipient country.

11. Third-Party Links

Our Service may contain links to third-party websites or services not operated by us. If you click a third-party link, you will be directed to that third party’s website or service. We strongly advise you to review the privacy policies of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our data practices or legal obligations. When we make changes, we will revise the “Last Updated” date at the top of this page and provide notice on our Site or within the App. Your continued use of our Service after any modifications to this Policy will constitute your acknowledgment of the changes and acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Eazidriver LTD
Email: info@eazidriver.com

We will endeavor to respond to your request or inquiry as soon as reasonably practicable.